Welcome

Diverse Knowl­edge. Focused Solutions.homepage18

Scratch­Space is a con­sult­ing and man­aged ser­vice com­pany spe­cial­iz­ing in Linux, Voice Over IP (VoIP) and Open Source Soft­ware (OSS) solu­tions. With over 20 years of com­bined exper­tise, we pro­vide ser­vices, prod­ucts and solu­tions for indi­vid­u­al­ized needs.

Areas of Concentration

Linux Ser­vices > We offer cus­tomized Linux server man­age­ment from instal­la­tion and con­fig­u­ra­tion of OSS to infra­struc­ture man­age­ment at client spe­cific data cen­ters. We can pro­vide sup­port for web appli­ca­tion devel­op­ment teams as well as cre­ate scal­able infra­struc­ture for web appli­ca­tions. Let us help you with project plan­ning and implementation.

Get your sys­tems con­fig­ured for opti­mal secu­rity and per­for­mance. Ensure the integrity of your sys­tems with reg­u­lar secu­rity audits and server hard­en­ing along with intru­sion detec­tion & pre­ven­tion. By uti­liz­ing high avail­abil­ity server clus­ters and load bal­ancers, we can help web appli­ca­tions become scal­able beyond ini­tial release. The redun­dancy of server clus­ters increases your up-time and pro­vides more effi­cient con­tent delivery.

Voice Over IP > Our Aster­isk based tele­phony solu­tions pro­vide cus­tomized call man­age­ment for your busi­ness, on premise, or in the cloud. We design, build, and deploy solu­tions for man­ag­ing improved cus­tomer expe­ri­ences and more effi­cient uti­liza­tion of staff.

Man­aged Ser­vices > We pro­vide cloud-based server and PBX mon­i­tor­ing designed to proac­tively respond to cus­tomer issues. Using Queue­Met­rics you can mea­sure and improve the effec­tive­ness of your call cen­ter. Through server mon­i­tor­ing and 24x7 emer­gency response, we are able to ensure avail­abil­ity and up-time of crit­i­cal ser­vices. If you’re look­ing for a ded­i­cated ser­vice that detects and quickly responds to server prob­lems (often before you real­ize that you have one) then talk to ScratchSpace.

We also man­age con­trolled deploy­ments of server OS and Soft­ware updates to pro­vide min­i­mal down­time while keep­ing crit­i­cal infra­struc­ture secure with­out the draw­backs of auto­matic update mechanisms.

Addi­tional Ser­vices > We’ve barely scratched the sur­face. See our Ser­vices page for infor­ma­tion on our full range of solutions.


Asterisk Open Source Communications

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Aster­isk is OSS that turns an ordi­nary com­puter into a com­mu­ni­ca­tions server. Aster­isk pow­ers IP PBX sys­tems, VoIP gate­ways, con­fer­ence servers and more. It is used by small busi­nesses, large busi­nesses, call cen­ters, car­ri­ers and gov­ern­ments worldwide.

High Availability PBX

foneBRIDGE2 PRI Failover

Redfone Communications' foneBRIDGE2 is a T1/E1 PRI-to-Ethernet Bridge. It is an integrated black-box "appliance" designed to streamline installation and enable redundant design of open source telephony based VoIP systems such as Asterisk, Elastix, Trixbox, FreeSwitch and others. Read more



QueueMetrics — Call center monitoring solution for the Asterisk PBX

Help your call center run smoothly and easily discover problems using over 150 quantitative metrics. With QueueMetrics operations managers, team leaders and active agents can measure budget targets, SLA targets, agent activity and more, with a level of details that goes down to listening to any call on any queue - and right from your browser. Read more